Maintenance Notification – Thursday, 19 January 2012

Execution Timeframe and Participants

This maintenance is scheduled to be executed on 19 January 2012 between 11pm and 5am CET. For cross-time zone customers this is between 10pm and 4am UTC (GMT/Zulu)

During the maintenance window and until 9am the Cloud Technologies main number +32 (0)2 669 05 00 will be rerouted to the 24/7 Network Operations Center, resulting in direct communication with our senior engineers.

Distribution and Partner channels must communicate with the Thinfactory and CloudPlaza Customer Care Center at +32 (0)2 720 58 44 and refer to this maintenance ticket: #14026.

Participants in this migration will be the Senior Network Engineers and an Electrical Engineer, supervised by our Network Operations Manager.

Abstract

After experiencing a customer-affecting power event at our BRU1 datacenter for which the cause remains unidentified by our datacenter operator to this day, we have undertaken a series of proactive steps to reduce the vulnerability of our infrastructure to such events in the future.

As part of this effort, on the 19th of January 2012, we will be migrating our complete footprint at the BRU1 site to a new electrical infrastructure provisioned at our request by the datacenter operator.

Since this is a service-affecting maintenance with operational impact, we will also use this opportunity to do miscellaneous housekeeping necessary for the improvement and further evolution of our services, including a firmware upgrade on some of our network equipment.

 

Detailed Information

Cloud Technologies maintains an open technical communication policy towards our distribution and partner channels. Any and all information regarding this maintenance may be found in the maintenance notification 20120119-001-MNT document.

Our engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact us.

While it is important for Cloud Technologies, Thinfactory and CloudPlaza to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Leave a Reply