This maintenance is scheduled to be executed on 19 January 2012 between 11pm and 5am CET. For cross-time zone customers this is between 10pm and 4am UTC (GMT/Zulu)

During the maintenance window and until 9am the Cloud Technologies main number +32 (0)2 669 05 00 will be rerouted to the 24/7 Network Operations Center, resulting in direct communication with our senior engineers.

Distribution and Partner channels must communicate with the Thinfactory and CloudPlaza Customer Care Center at +32 (0)2 720 58 44 and refer to this maintenance ticket: #14026.

Participants in this migration will be the Senior Network Engineers and an Electrical Engineer, supervised by our Network Operations Manager.

Abstract

After experiencing a customer-affecting power event at our BRU1 datacenter for which the cause remains unidentified by our datacenter operator to this day, we have undertaken a series of proactive steps to reduce the vulnerability of our infrastructure to such events in the future.

As part of this effort, on the 19th of January 2012, we will be migrating our complete footprint at the BRU1 site to a new electrical infrastructure provisioned at our request by the datacenter operator.

Since this is a service-affecting maintenance with operational impact, we will also use this opportunity to do miscellaneous housekeeping necessary for the improvement and further evolution of our services, including a firmware upgrade on some of our network equipment.

Detailed Information

Cloud Technologies maintains an open technical communication policy towards our distribution and partner channels. Any and all information regarding this maintenance may be found in the maintenance notification 20120119-001-MNT document.

Our engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact us.

While it is important for Cloud Technologies, Thinfactory and CloudPlaza to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

This maintenance is scheduled to be executed on 11 July 2011 between 7pm and 3am CEST. For cross-time zone customers this is between 5pm and 1am UTC (GMT/Zulu)

During the maintenance window and until 9am the Cloud Technologies main number +32 (0)2 669 05 00 will be rerouted to the 24/7 Network Operations Center, resulting in direct communication with our senior engineers.

Distribution and Partner channels must communicate with the Thinfactory and CloudPlaza Customer Care Center at +32 (0)2 720 58 44 and refer to this maintenance ticket: #12075.

Participants in this migration will be the Senior Network Engineers supervised by our Network Operations Manager.

Abstract

The cNetCloud, cNetDirect, cNetExplore and cNetClic services, which run on top of the Cloud Technologies active L3 network, are experiencing an advanced FTP inspection problem classified with Juniper Networks as PR661178.

Under some very rare circumstances the closing parenthesis is missing in the 227 FTP protocol reply during NAT translation and ALG inspection. This breaks a wide variety of FTP clients and is against RFC959.

During the past six months Cloud Technologies, Juniper Networks and our Juniper Partner have extensively analyzed and debugged this case and we are pleased to announce a remedy for this inconvenience.

Juniper Networks has tested and released a development build based on 11.1 which includes the remedy for PR661178.

In the event that Juniper Networks releases a mainstream version which includes this remedy, the scheduled maintenance will be performed with the mainstream version rather than the custom development build.

Detailed Information

Cloud Technologies maintains an open technical communication policy towards our distribution and partner channels. Any and all information regarding this maintenance may be found in the maintenance notification 20110711-001-MNT document.

Our engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact us.

While it is important for Cloud Technologies, Thinfactory and CloudPlaza to perform maintenance such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.

This blog will be a cooperative with contributions from all Cloud Technologies staff members as well as posts from our colleagues at the CloudPlaza and CloudFactory divisions.

Any subject ranging from technical details to weather forecasts will be covered and occasionally understanding what other people mean under the term cloud computing.

"I am incredibly excited about this blog, our partners and distribution channels have been asking for this for the past 2 years. Keeping our partners informed about technical and backend infrastructure is central to our long-term strategy."

Geert Hauwaerts, Director of Cloud Technologies

If there are any specific topics or information you would like to see covered, please let us know through our partner relations and distribution channels.

Oh! Don’t forget to add our RSS feeds to your favorite client to receive all updates in a timely manner.

Datacenter infrastructure as we know it is changing all around us. The days of major investments in new hardware are over; with Virtualization Technology, Enterprises are able to quickly deploy any application or service with the click of a button.

At Cloud Technologies, our mission is a non-stop effort to maximize resource efficiency, respond to any business need, reduce business continuity costs, integrate the Cloud Technologies infrastructure with any Private Cloud and deliver a rock-solid virtual infrastructure environment with a tight Service Level Agreement.